Hotel Experts, At Your Service

Room Key is an experience-tailored hotel search engine created by six of the world's leading hotel companies. The personalized service enables travelers to quickly and easily compare value for their stay – based on specific attributes and preferences most important to individual guests – and book directly with more than 100 leading hotel brands in 159 countries around the world.

  • Hyatt
  • Hilton
  • Choice Hotels
  • Wyndham
  • Marriott
  • Intercontinental Hotel Group

The Room Key Difference

Easily search hundreds of leading hotel brands, unlock the best value and book direct with the brands you trust. For maximum value, link your hotel rewards programs to compare member-only benefits on Room Key… then simplySearch hotels. Book direct. Relax.

  • Founded by the hotel brands you trust
  • Best rate guaranteed, no hidden fees*+
  • Member-only benefits direct from the hotels
  • Earn your hotel loyalty points and rewards
Fun
Facts

About Our Team

121Combined years of hospitality experience
Where we workDallas, TX
Charlottesville, VA
Number of nights we stay in hotels per year833
All-time number of Mario Kart™ games played by our Dev Team8,392
31Pairs of cowboy boots owned by the Dallas team

FAQs

Our goal at Room Key is to make your experience of finding the right hotel as personal and enjoyable as the experience of staying in one, because we believe an outstanding experience should start long before you reach the check-in desk. We've done our best to compile a few short questions and answers for you here.

If you don't find the answers you're looking for, just email us at feedback@roomkey.com

Travelers

  • Founded by six of the world’s leading hotel companies, Room Key is the hotel search engine built by hoteliers. We’ve designed Room Key to deliver relevant hotel information in an experience tailored for ease of hotel shopping. Because we believe a hotel search should be a lot like a hotel itself — relaxing, rewarding and inspiring.

    Room Key was born in January 2012 out of a question posed among a group of hospitality experts: “How can we make it easier for our customers to find the right hotel?” We believe that finding a hotel is a different experience than choosing a flight or renting a car, and that requires a different kind of search.

  • Room Key provides you with the most accurate information available, delivered straight to us from our “direct connect” hotel partners. When you click “Book Direct,” we take you straight to the hotel’s website, where you get all the benefits of booking directly with the hotel.

    We pride ourselves on ensuring we always provide you the right hotel, in the right place, at the right price. And in order to do that, we present additional hotels on our site beyond those of our “direct connect” partners. On these hotel cards, the button states: “Book.”

    So why did Room Key go to all this trouble, you ask. Well that’s simple, because you deserve a hotel shopping experience that is built just for you, an experience that allows you to Search, Book and Relax. And at Room Key, that’s our number one priority.

  • When you select and book a “direct connect” hotel on Room Key, linking directly to the hotel’s branded website to book your reservation, there are a number of benefits to you as a traveler:

    1. Get the lowest available rate — You will always get the best publicly available rate from the hotel you’re booking, guaranteed by our hotel partners.
    2. Experience greater flexibility in making or changing your travel arrangements — When booking direct, there are no hidden fees — no fees or penalties to change or cancel your reservation* and no third party booking fees. And when you want to make changes to a reservation, you simply call the hotel directly — there’s no middleman.
    3. Receive your requests — Do you prefer a king bed to two doubles? Have a preference as to which floor you stay on? Prefer feather pillows? Your requests will be honored when you book directly with the hotel.
    4. Earn your loyalty points — We know you value those loyalty points that provide you benefits like upgrades, special treatment and free stays. When you book directly with a hotel, you get to earn your points. And the hotel knows who you are; they know your reward status and treat you like you’ve earned the right to be treated when you stay at their property.

    * Subject to rate rules as noted on the hotel’s website and/or your reservation confirmation.

  • If you have a question regarding a reservation booked through a hotel’s website, simply contact the hotel with which you booked, either by logging in to their website or calling the customer service number listed on their website.

    If you have a question regarding a reservation booked through Room Key, click on this link to our access our Reservation Center for assistance.

    Please be sure to have your confirmation number handy so your questions can be answered as quickly and simply as possible. This number will be in the confirmation email you received from “Reservations@roomkey.com.” (Hint: If you can’t find the email, you may want to check your spam folder.)

  • If you booked your stay directly, your confirmation email will come from the hotel you chose (e.g.Marriott, Holiday Inn, etc.).

    If your booked your stay through Room Key, your confirmation email will come from “Reservations@roomkey.com.”

    In some cases, when you book through an intermediary, you may receive an email from that provider.

  • When you book a hotel directly through one of our hotel partners (Hint: You can tell you booked directly if your hotel reservation confirmation was sent to you directly from the hotel with which you booked), and you need to cancel or change your reservation in any way, you simply contact the hotel with which you booked, either by logging in to their website, or calling the customer service number listed on their website. The hotel will handle all of your needs directly.

    When you book a hotel through Room Key (Hint: You can tell you booked through Room Key if your hotel reservation confirmation was sent to you by Reservations@roomkey.com), and you need to adjust your reservation in any way, simply click to access our Reservation Center for assistance.

    In some cases, when you book a hotel through an intermediary (Hint: You can tell you booked through an intermediary if your hotel reservation confirmation came from that provider), and you need to adjust your reservation, simply contact that provider with which you booked, either by logging into their website, or calling the customer service number listed on their website.

  • When you stay at a hotel, in addition to the nightly room rate, there are often additional charges, including things like local taxes and hotel fees — and it all varies by city and hotel location. Room Key calculates an estimated total daily cost of the room, inclusive of these taxes and fees. With the “estimated total,” we do the budgeting math for you.

Hoteliers

Partner with Room Key

So, are you a hotelier who likes what you’ve read so far? Well then, join us in our mission to make hotel searches simple, fast and fun! There are two ways to partner:

1List Your Hotel

We are constantly working to deliver travelers the right hotel, in the right place at the right price. And to do this, we must ensure we are always expanding our global network of “Direct Connect” hotel partners. If you are a hotel owner or hotel chain and would like to join us, please contact us today.
Get Started

2Advertise

Room Key’s ADvantage Program is a unique, hotel-only marketplace, exclusively available to our “Direct Connect” partners. Click on the button below to learn more.
Learn More