Room Key is an experience-tailored hotel search engine created by six of the world's leading hotel companies. The personalized service enables travelers to quickly and easily compare value for their stay – based on speciﬁc attributes and preferences most important to individual guests – and book directly with more than 100 leading hotel brands in 159 countries around the world.
Easily search hundreds of leading hotel brands, unlock the best value and
book direct with the brands you trust.
Search hotels. Book direct. Relax.
Our goal at Room Key is to make your experience of finding the right hotel as personal and enjoyable as the experience of staying in one, because we believe an outstanding experience should start long before you reach the check-in desk. We've done our best to compile a few short questions and answers for you here.
If you don't find the answers you're looking for, just email us at firstname.lastname@example.org
Founded by six of the world’s leading hotel companies, Room Key is the hotel search engine built by hoteliers. We’ve designed Room Key to deliver relevant hotel information in an experience tailored for ease of hotel shopping. Because we believe a hotel search should be a lot like a hotel itself — relaxing, rewarding and inspiring.
Room Key was born in January 2012 out of a question posed among a group of hospitality experts: “How can we make it easier for our customers to find the right hotel?” We believe that finding a hotel is a different experience than choosing a flight or renting a car, and that requires a different kind of search.
Room Key provides you with the most accurate information available, delivered straight to us from our “direct connect” hotel partners. When you click “Book Direct,” we take you straight to the hotel’s website, where you get all the benefits of booking directly with the hotel.
We pride ourselves on ensuring we always provide you the right hotel, in the right place, at the right price. And in order to do that, we present additional hotels on our site beyond those of our “direct connect” partners. On these hotel cards, the button states: “Book.”
So why did Room Key go to all this trouble, you ask. Well that’s simple, because you deserve a hotel shopping experience that is built just for you, an experience that allows you to Search, Book and Relax. And at Room Key, that’s our number one priority.
When you select and book a “direct connect” hotel on Room Key, linking directly to the hotel’s branded website to book your reservation, there are a number of benefits to you as a traveler:
* Subject to rate rules as noted on the hotel’s website and/or your reservation confirmation.
If you have a question regarding a reservation booked through a hotel’s website, simply contact the hotel with which you booked, either by logging in to their website or calling the customer service number listed on their website.
If you have a question regarding a reservation booked through Room Key, click on this link to our access our Reservation Center for assistance.
Please be sure to have your confirmation number handy so your questions can be answered as quickly and simply as possible. This number will be in the confirmation email you received from “Reservations@roomkey.com.” (Hint: If you can’t find the email, you may want to check your spam folder.)
If you booked your stay directly, your confirmation email will come from the hotel you chose (e.g.Marriott, Holiday Inn, etc.).
If your booked your stay through Room Key, your confirmation email will come from “Reservations@roomkey.com.”
In some cases, when you book through an intermediary, you may receive an email from that provider.
When you book a hotel directly through one of our hotel partners (Hint: You can tell you booked directly if your hotel reservation confirmation was sent to you directly from the hotel with which you booked), and you need to cancel or change your reservation in any way, you simply contact the hotel with which you booked, either by logging in to their website, or calling the customer service number listed on their website. The hotel will handle all of your needs directly.
When you book a hotel through Room Key (Hint: You can tell you booked through Room Key if your hotel reservation confirmation was sent to you by Reservations@roomkey.com), and you need to adjust your reservation in any way, simply click to access our Reservation Center for assistance.
In some cases, when you book a hotel through an intermediary (Hint: You can tell you booked through an intermediary if your hotel reservation confirmation came from that provider), and you need to adjust your reservation, simply contact that provider with which you booked, either by logging into their website, or calling the customer service number listed on their website.
When you stay at a hotel, in addition to the nightly room rate, there are often additional charges, including things like local taxes and hotel fees — and it all varies by city and hotel location. Room Key calculates an estimated total daily cost of the room, inclusive of these taxes and fees. With the “estimated total,” we do the budgeting math for you.
Room Key obtains our hotel reviews directly from a third party, TripAdvisor. If you are an owner or employee of a business with a review displayed on Roomkey.com, and you have a question about that review, please contact TripAdvisor at www.tripadvisor.com. Once on the TripAdvisor site, you can use the links in their Help Center for further information.
Established in 2012, Room Key delivers direct connections to hotels around the world
through a customized hotel search and book experience that spans 6 continents, 159
countries, 6,723 cities and more than 100 well-known hospitality brands.