Founded by the world’s leading hotel brands, hospitality is at the core of who we are and what we do. Room Key’s mission is to help you find the right hotel in the right place at the right price, so all you have to do is search, book direct and relax.
Unlock the simplified hotel search and book solution you can trust from the first click to your hotel’s front desk. When you use Room Key to book directly with our leading hotel brands, you’ll always be treated like the valued guest you are.
Like you, we travel. In fact, we are passionate about travel. Not only do the three of us bring a combined 35 years of hospitality industry experience, we also have considerable experience staying in hotels, nearly 400 nights a year. We’re here to share our expertise, ensuring when you visit Room Key, finding the right hotel is as simple and enjoyable as your stay.
We may be a small start up team, but we’re mighty! And at the end of a long day, we know how to have a little fun, too. Here’s a little more about us…
Our goal at Room Key is to make your experience of finding the right hotel as personal and enjoyable as the experience of staying in one, because we believe an outstanding experience should start long before you reach the check-in desk. We've done our best to compile a few short questions and answers for you here. If you don't find the answers you're looking for, just email us at email@example.com
Founded by six of the world’s leading hotel companies, Room Key is the hotel search engine built by hoteliers. We’ve designed Room Key to deliver relevant hotel information in an experience tailored for ease of hotel shopping because we believe a hotel search should be a lot like a hotel itself — relaxing, rewarding and inspiring.
Room Key was born in January 2012 out of a question posed among a group of hospitality experts: “How can we make it easier for our customers to find the right hotel?” We believe that finding a hotel is a different experience than choosing a flight or renting a car, and that requires a different kind of search.
Room Key provides you with the most accurate information available, delivered straight to us from our “direct connect” hotel partners. When you click “Book Direct,” we take you straight to the hotel’s website, where you get all the benefits of booking directly with the hotel.
We pride ourselves on ensuring we always provide you the right hotel, in the right place, at the right price. And in order to do that, we present additional hotels on our site beyond those of our “direct connect” partners. On these hotel cards, the button states: “Book.”
So why did Room Key go to all this trouble, you ask. Well that’s simple, because you deserve a hotel shopping experience that is built just for you, an experience that allows you to Search, Book and Relax. And at Room Key, that’s our number one priority.
When you select and book a “direct connect” hotel on Room Key, linking directly to the hotel’s branded website to book your reservation, there are a number of benefits to you as a traveler:
*Subject to rate rules as noted on the hotel’s website and/or your reservation confirmation.
When you stay at a hotel, in addition to the nightly room rate, there are often additional charges, including things like local taxes and hotel fees — and it all varies by city and hotel location. Room Key calculates an estimated total daily cost of the room, inclusive of these taxes and fees. With the “estimated total,” we do the budgeting math for you.
If you have a question regarding a reservation booked through a hotel’s website, simply contact the hotel with which you booked, either by logging in to their website or calling the customer service number listed on their website.
If you have a question regarding a reservation booked through Room Key, click on this link to our access our Reservation Center for assistance.
Please be sure to have your confirmation number handy so your questions can be answered as quickly and simply as possible. This number will be in the confirmation email you received from “Reservations@roomkey.com.” (Hint: If you can’t find the email, you may want to check your spam folder.)
If you booked your stay directly, your confirmation email will come from the hotel you chose (e.g.Marriott, Holiday Inn, etc.).
If your booked your stay through Room Key, your confirmation email will come from “Reservations@roomkey.com.”
In some cases, when you book through an intermediary, you may receive an email from that provider.
When you book a hotel directly through one of our hotel partners (Hint: You can tell you booked directly if your hotel reservation confirmation was sent to you directly from the hotel with which you booked), and you need to cancel or change your reservation in any way, you simply contact the hotel with which you booked, either by logging in to their website, or calling the customer service number listed on their website. The hotel will handle all of your needs directly.
When you book a hotel through Room Key (Hint: You can tell you booked through Room Key if your hotel reservation confirmation was sent to you by Reservations@roomkey.com), and you need to adjust your reservation in any way, simply click to access our Reservation Center for assistance.
In some cases, when you book a hotel through an intermediary (Hint: You can tell you booked through an intermediary if your hotel reservation confirmation came from that provider), and you need to adjust your reservation, simply contact that provider with which you booked, either by logging into their website, or calling the customer service number listed on their website.
Room Key lets you compare over 100 trusted hotel brands, then book direct to get the best value. Earn hotel loyalty points towards status and rewards when you book your member hotels. Plus when you create a Room Key account, you’ll enjoy access to member-only rates and offers as a rewards member of select quality brand. Link all of your hotel rewards programs to compare member-only hotel benefits and maximize the value of your stay. Manage your hotel loyalty programs in one place – single, safe and secure.
Log into your Room Key account and select My Account at the top of the screen. Follow the instructions to change your email address or password.
Room Key makes it easy to link your preferred hotels’ rewards programs to your Room Key account. Either visit My Account and click “Link my rewards” or select a hotel from the list of available results and follow the instructions that appear to the right of the hotel’s amenities.
Room Key lets you compare over 100 trusted hotel brands, then book direct to get the best value. If your rewards program currently isn’t available to link to your account, Room Key is likely working with the hotel brand to make your program available. Don’t let that stop you, though – book your next stay direct today.
Edit and update your rewards program information directly on your hotel brand’s website. Request your ID and password or reset them there, then return to Room Key to link your rewards program to your Room Key account.
Please ensure you provide your valid ID and password for your rewards program. If you’re still having trouble linking your rewards program to your Room Key account, we may simply be experiencing technical difficulties connecting with your hotel brand. We’ll keep working on the connection, though, while you continue browsing hotels.
Yes, simply select My Account at the top of the screen, find your rewards program on the page and click the corresponding link to unlink it from your Room Key account.
The Room Key shortlist tool enables you to narrow down the hotels you want to consider, compare and share your picks with friends and family to get their valued input as you make your hotel selections. You can choose up to 10 hotels across different cities to add to your shortlist.
Creating a Room Key shortlist is easy! Once you’ve searched for a hotel, get started building your shortlist by checking the “Add to shortlist” box on the hotel listing for those hotels you want to include. Once you have chosen the hotels you want to consider, click the “Compare” button on the shortlist toolbar located at the top of the hotel search results page, directly below the search filters.
From there you can:
Once you’ve created a Room Key shortlist, click the “Compare” button on the shortlist toolbar then choose how to share it with your own personal network of travel experts to get their two cents’ worth. Just select the shortlist you want to share then choose how you want to share your list — via email, Facebook or Twitter — and click on the icon in the “Share your shortlist” box.
When you share your shortlist via Facebook, it will appear in your News Feed. When you share it via Twitter, it will appear as a Tweet. Either way, you can choose to add a comment to personalize your shortlist before sharing.
Your Room Key shortlist will appear as a link when you share it so that your friends and family can simply click to see the list of hotels you’ve created. They can then email you their thoughts or comment on Facebook or Twitter, creating an easy forum for collaboration on hotel selection for your next trip.
Can’t find your shortlist? Just perform a quick hotel search. “My shortlist” (or the personalized name of your shortlist) appears on all Room Key search results pages, directly below the search filters. If you have multiple shortlists, they will all be available to you in the “Other shortlists” drop down menu, which you can access once you click the “Compare” button on the shortlist toolbar.
Just perform a quick hotel search. “My shortlist” (or the personalized name of your shortlist) appears on all Room Key search results pages, directly below the search filters. If you have more than one shortlist, click the “Compare” button on the shortlist toolbar, and this will take you to the “Compare and Organize” page where you can select any of your lists from the “Other shortlists” drop down menu.
Shortlists are associated with users via cookies, meaning each list is local to an individual computer. So as long as you access Roomkey.com via the same computer on which you created your shortlist or viewed a friend’s, and you don’t delete your cookies on the computer, your shortlists will be waiting for you on Room Key whenever you return!
Yes! If friends share shortlists with you, or you create multiple, the shortlists will all be available to you in the "Other shortlists" drop down menu, which you can access by clicking the “Compare” button on the shortlist toolbar. (The shortlist toolbar is always visible at the top of the search results pages.)
At Room Key, we are always working to ensure our travelers can easily find and book the hotel that best meets their needs. If you are a hotel owner or hotel chain that would like to be listed on Room Key as one of our “direct connect” hotel partners, please email us at firstname.lastname@example.org
Yes, Room Key invites hotels of all kinds — small and large, corporately owned or independent — to join our site, so that we can ensure we always offer consumers the right hotel, in the right place, at the right price to meet their needs. Interested in expanding your audience? Become a Room Key commercial partner today.
Room Key obtains our hotel reviews directly from a third party, TripAdvisor. If you are an owner or employee of a business with a review displayed on Roomkey.com, and you have a question about that review, please contact TripAdvisor at www.tripadvisor.com. Once on the TripAdvisor site, you can use the links in their Help Center for further information.
So, are you a hotelier who likes what you’ve read so far? Well then, join us in our mission to make hotel searches simple, fast and fun! There are two ways to partner:
We are constantly working to deliver travelers the right hotel, in the right place at the right price. And to do this, we must ensure we are always expanding our global network of “Direct Connect” hotel partners. If you are a hotel owner or hotel chain and would like to join us, please contact us today.Get Started
Room Key’s ADvantage Program is a unique, hotel-only marketplace, exclusively available to our “Direct Connect” partners. Click on the button below to learn more.Learn More
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John is a travel guru and a highly respected entrepreneur in the hospitality industry thanks to his vision and passion for building businesses.
When he’s able to sneak time away from leading the team at Room Key, his favorite place for a great round of golf and spectacular views is St Andrews in Scotland – that is when he’s not topping the leader board at his home course.
Known for his track record of success and industry "firsts," John founded Pegasus, the first hotel distribution switch technology to streamline connectivity for hotels worldwide, as well as the Web’s first online hotel booking service, and most recently served as CEO of BirchStreet. He has received numerous industry honors, including induction into the Hospitality Financial and Technology Professional’s Hall of Fame.
Stephany is a seasoned marketing executive with an impressive collection of passport stamps. She has successfully built and grown industry-leading brands in the online travel and consumer packaged goods industries.
After a long Marketing Strategy session determining how to take Room Key to the next level, her favorite place to get away and enjoy a stunning sunset is Costa Brava, Spain where she spent her high school years and now vacations with her family.
Stephany has built marketing organizations at top e-commerce and consumer goods companies including Expedia, Inc., Interactive Corp, Kraft Foods and Frito Lay. During her tenure at Expedia, she held a breadth of leadership roles, overseeing worldwide customer retention and online demand generation.
Kurt is a highly experienced senior information technology executive – and a whiz at packing a suitcase. He has a track record of delivering innovative, industry-leading solutions.
When not working on the newest technology solution for Room Key, he can be found with the sand beneath his feet in Elbow Cay, Bahamas – his favorite place to kick back and relax.
Before joining the Room Key team, Kurt led Enterprise Architecture, IT Strategy and Application Development for TIAA-CREF. Prior to that, he held technology leadership positions at numerous high profile companies in the financial and consulting industries, including Putnam Investments, Gartner Group and Dupont.